Refund policy

Consumer cancellations

For eligible online purchases, tell us within 14 days after delivery that you wish to cancel, then return the goods within a further 14 days. No reason is required. Email oraliq.uk@gmail.com with your order number.

For a full eligible cancellation, we refund the goods and standard outbound delivery. Refunds use the original payment method within 14 days of receiving the returned goods or evidence they were sent back, whichever is earlier. You pay return postage for a change of mind. We may deduct diminished value caused by handling beyond what is necessary to inspect the goods.

Hygiene and faulty goods

The change-of-mind right does not apply to sealed goods unsuitable for return for health or hygiene reasons once unsealed after delivery. This does not affect rights for faulty, damaged or incorrectly described goods. Contact us about these issues; reasonable return costs for faulty or incorrect goods are covered by us. Your statutory rights are unaffected.

Returning an item

Please email oraliq.uk@gmail.com with your order number before returning an item. We will provide the return address and instructions by email. This does not affect your statutory cancellation rights. Pack items securely and retain proof of posting.

Optional cancellation form

Email oraliq.uk@gmail.com or write to OralIQ, Naz Dent and Beaute, Office B Chesil House, Arrow Close, Boyatt Wood, Southampton, SO50 9FD, United Kingdom. This is the postal contact address, not the parcel return address.

I give notice that I cancel my purchase of: [goods]. Order number: [number]. Ordered/received on: [dates]. Customer name and address: [details]. Date: [date]. Signature: [only if sent on paper].

Subscriptions and trade purchases

See our subscription cancellation policy to stop future renewals. For business purchases, contact us about returns; consumer cooling-off rights do not automatically apply to business orders.